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No matter what question or concern you have about Southwire’s SAG10 software, we can help. You can also reach us between the hours of 9:00 A.M. to 4:00 P.M. on Monday-Friday at 1-877-797-2410 (1-877-SWSAG10).
A Maintenance Contract is required to receive phone/email support after the initial 30-day support period included with purchase of a license. Phone/email support may be used for questions regarding installation/operation, sales and orders, and use of the software.
If a Maintenance Contract is not purchased, phone/email support and updates will last for thirty (30) days from the time of order delivery.
For SAG10 Version 4.0.7, you will find a new version of the User’s Manual below. Old versions are also included.
The Installation Guide provides detailed instructions for installing SAG10 Version 4.0.7 and registering a license.
Over its many years of use, the SAG10 product team at ACA Conductor amassed a broad collection of content, including extensive appendices. These documents have been updated and included below for your reference. New appendices will be generated as we further enhance the software.
All support documents related to Vibrec remain the property of AFL Global and can be found on their website at http://www.aflglobal.com.
Legacy Appendices M, N, O and U are no longer relevant or available.
Version 4.0 has many new features and fixes. Visit the Features page for more info.
If an internet connection is not possible, please contact us at 1-877-797-2410 (1-877-SWSAG10) – Option 1 (Ordering or Upgrading) for additional licensing options.
We do not currently have a demo video of the software, but you may download and install the Trial Version.
Custom upgrades are available. Call sales support at 1-877-797-2410 (1-877-SWSAG10) – Option 1 (Ordering or Upgrading).
Yes. Please call 1-877-797-2410 (1-877-SWSAG10) – Option 1 (Ordering or Upgrading).
Call 1-877-797-2410 (1-877-SWSAG10) – Option 1 (Ordering or Upgrading) or use Contact Us and specify “Purchase, Sales or Licensing” in the Category field.
The Windows® XP operating system or higher.
90 MHz (Pentium® III or equivalent processor recommended)
16 MB RAM (128 MB recommended)
20 MB hard disk space
*Windows is a registered trademark of Microsoft Corporation in the United States and other countries.
No. Previous versions of the SAG10 software had Adobe Flash dependency, but SAG10 Version 4.0 does not.
We have not tested SAG10 Version 4.0 on Windows Vista but see no reason why the application would not run on this platform.
Call SAG10 technical support at 1-877-797-2410 (1-877-SWSAG10) – Option 3 (Using SAG10).
Click on Help => About SAG10 from the Main Menu.
Southwire has attempted to maintain compatibility with prior saved project files, but prior versions of the SAG10 software did not always save the project information correctly. In fact, sometimes they would not even load in the ACA versions. You may be requested to re-enter data that the SAG10 program does not recognize, or you may have to re-build your SAG10 project to have the data store correctly.
The software may look different based on your monitor resolution. If you are having problems reading screens, please set your monitor to a lower resolution.
The Elevated Temperature panel is under Tools => Options. Note: this option does not apply to ACSS.
Stress-stain charts contain the mathematical model of the conductor elongation (strain) response to tension (stress). The charts contain polynomial models of the initial and creep stress-strain, final modulus, thermal elongation, and test temperature data needed for the sag tension calculations.
Click on Tools => Chart Explorer. For earlier versions of the SAG10 software, refer to Appendix A: Chart Logic .
Contact your conductor supplier for information on conductors not listed in the SAG10 database.
From the Main Menu, select Tools => Chart Explorer. From this screen, select Add to add a new chart. Fill in your information and save the chart to the database.
Refer to Appendix B: Error Messages under Documentation. If this does not help, call SAG10 technical support at 1-877-797-2410 (1-877-SWSAG10) – Option 3 (Using SAG10).
This is the creep check. Creep is the non-elastic, non-recoverable stretch of tensioned material over time, which affects final sags and tensions. It is needed to calculate accurate final sags and tension.
Southwire did not acquire the Vibrec vibration modeling software with the SAG10 program. AFL Global kept the rights to this software. It is available for download from AFL Global at www.vibrec.com.
Versions 3.10 or higher. The SAG10 v3.10 Support page provides the extent of support of SAG10 Version 3.10. Installation issues for SAG10 Version 3.10 will not be supported by our technical support group
Yes, both .s10 and .prf files will load correctly.
No, any custom conductors will have to be rebuilt in Southwire’s SAG10 Version 4.0. Please see the User’s Manual for details on how to create, edit, and delete custom conductor constructions.
Click to see a list of current issues found in SAG10 Version 3.10. These issues will be resolved in SAG10 Version 4.0.3. Details on another issue (already fixed in SAG10 Version 4.0) can be seen below.
Southwire’s SAG10 Version 3.10 was designed to run on the Windows® XP operating system. Many users have also been able to successfully install SAG10 Version 3.10 on the Windows 7 operating system. To allow SAG10 Version 3.10 to run on Windows 7, please refer to the procedures outlined in Running SAG10 Version 3.10 on Windows 7. The files referenced in the guide are Flash10b.ocx and msstdfmt.dll. Windows 7 support for SAG10 Version 3.10 is not available beyond the documentation provided on this support page. *Windows is a registered trademark of Microsoft Corporation in the United States and other countries.
The 2012 edition of the NESC included changes that affect the loading tables in SAG10 Version 3.10. An explanation of those changes can be found in SAG10 Version 3.10 and 2012 NESC Tension Limit Changes. Please see the 2012 NESC Loading Tables for the loading tables referenced in that document.
SAG10 Version 3.10 has undergone a number of changes in the form of patches. SAG10 Version 3.10.10, the final patch of Version 3.10, includes all of the below fixes: