WELCOME TO THE SAG10® Software Support CENTER!
Please use the navigation above to learn more.
No matter what question or concern you have about Southwire’s SAG10 software, we can help. You can also reach us between the hours of 9:00 A.M. to 4:00 P.M. on Monday-Friday at 1-877-797-2410 (1-877-SWSAG10).
A Maintenance Contract is required to receive phone/email support after the initial 30-day support period included with purchase of a license. Phone/email support may be used for questions regarding installation/operation, sales and orders, and use of the software.
If a Maintenance Contract is not purchased, phone/email support and updates will last for thirty (30) days from the time of order delivery.
Documentation
For SAG10 Version 4.0.7, you will find a new version of the User’s Manual below. Old versions are also included.
The Installation Guide provides detailed instructions for installing SAG10 Version 4.0.7 and registering a license.
In addition to the following links, the EULA and Maintenance Agreement can also be accessed in the software.
Over its many years of use, the SAG10 product team at ACA Conductor amassed a broad collection of content, including extensive appendices. These documents have been updated and included below for your reference. New appendices will be generated as we further enhance the software.
All support documents related to Vibrec remain the property of AFL Global and can be found on their website at http://www.aflglobal.com.
Legacy Appendices M, N, O and U are no longer relevant or available.
Appendices:
Appendix C – Determining Sag-Tension on Single Span, No Original Design
Appendix D – Determining Sag-Tension on Single Span, Original Design Known
Frequently Asked Questions
What's new in Southwire's SAG10 Version 4.0?
Version 4.0 has many new features and fixes. Visit the Features page for more info.
What type of license do I get if I don't have an internet connection?
If an internet connection is not possible, please contact us at 1-877-797-2410 (1-877-SWSAG10) – Option 1 (Ordering or Upgrading) for additional licensing options.
Where can I see a demo of Southwire's SAG10 software?
We do not currently have a demo video of the software, but you may download and install the Trial Version.
How do you upgrade from a SAG10 Version 4.0 Single User license to a Concurrent license?
Custom upgrades are available. Call sales support at 1-877-797-2410 (1-877-SWSAG10) – Option 1 (Ordering or Upgrading).
Can I purchase Southwire's SAG10 software by check?
Yes. Please call 1-877-797-2410 (1-877-SWSAG10) – Option 1 (Ordering or Upgrading).
How do we update our company contact person for SAG10 support?
Call 1-877-797-2410 (1-877-SWSAG10) – Option 1 (Ordering or Upgrading) or use Contact Us and specify “Purchase, Sales or Licensing” in the Category field.
What are the system requirements for SAG10 Version 4.0?
The Windows® XP operating system or higher.
90 MHz (Pentium® III or equivalent processor recommended)
16 MB RAM (128 MB recommended)
20 MB hard disk space
*Windows is a registered trademark of Microsoft Corporation in the United States and other countries.
Is Adobe Flash required to run Southwire's SAG10 software?
No. Previous versions of the SAG10 software had Adobe Flash dependency, but SAG10 Version 4.0 does not.
Does Southwire's SAG10 software operate on the Windows Vista operating system?
We have not tested SAG10 Version 4.0 on Windows Vista but see no reason why the application would not run on this platform.
How do I get help using certain routines in the SAG10 program?
Call SAG10 technical support at 1-877-797-2410 (1-877-SWSAG10) – Option 3 (Using SAG10).
How do I determine the SAG10 version number on my computer?
Click on Help => About SAG10 from the Main Menu.
Why won't my old ACA project files load?
Southwire has attempted to maintain compatibility with prior saved project files, but prior versions of the SAG10 software did not always save the project information correctly. In fact, sometimes they would not even load in the ACA versions. You may be requested to re-enter data that the SAG10 program does not recognize, or you may have to re-build your SAG10 project to have the data store correctly.
What can I do to fix the appearance of the software at high resolution?
The software may look different based on your monitor resolution. If you are having problems reading screens, please set your monitor to a lower resolution.
How do I access the Elevated Temperature feature?
The Elevated Temperature panel is under Tools => Options. Note: this option does not apply to ACSS.
What are stress-strain charts?
Stress-stain charts contain the mathematical model of the conductor elongation (strain) response to tension (stress). The charts contain polynomial models of the initial and creep stress-strain, final modulus, thermal elongation, and test temperature data needed for the sag tension calculations.
How do I determine what stress-strain charts are furnished with the SAG10 software?
Click on Tools => Chart Explorer. For earlier versions of the SAG10 software, refer to Appendix A: Chart Logic .
We have a conductor that is not listed in the SAG10 database. How can we obtain the necessary stress-strain chart?
Contact your conductor supplier for information on conductors not listed in the SAG10 database.
We are using a new conductor and have been provided stress-strain data. How do we get the necessary chart?
From the Main Menu, select Tools => Chart Explorer. From this screen, select Add to add a new chart. Fill in your information and save the chart to the database.
How does one get help when an error message is displayed?
Refer to Appendix B: Error Messages under Documentation. If this does not help, call SAG10 technical support at 1-877-797-2410 (1-877-SWSAG10) – Option 3 (Using SAG10).
Why does the SAG10 program automatically add a row with 60°F and Creep to a Loadings Table?
This is the creep check. Creep is the non-elastic, non-recoverable stretch of tensioned material over time, which affects final sags and tensions. It is needed to calculate accurate final sags and tension.
How can I run a vibration calculation?
Southwire did not acquire the Vibrec vibration modeling software with the SAG10 program. AFL Global kept the rights to this software. It is available for download from AFL Global at www.vibrec.com.
What versions of the SAG10 software are currently supported?
Versions 3.10 or higher. The SAG10 v3.10 Support page provides the extent of support of SAG10 Version 3.10. Installation issues for SAG10 Version 3.10 will not be supported by our technical support group
Will the project files saved in SAG10 Version 3.10 load?
Yes, both .s10 and .prf files will load correctly.
Can I transfer Custom conductors built in SAG10 Version 3.10 to SAG10 Version 4.0?
No, any custom conductors will have to be rebuilt in Southwire’s SAG10 Version 4.0. Please see the User’s Manual for details on how to create, edit, and delete custom conductor constructions.
Versions History
*SAG10 Version 3.10.10 can be downloaded here.
Click to see a list of current issues found in SAG10 Version 3.10.
These issues will be resolved in SAG10 Version 4.0.3. Details on another issue (already fixed in SAG10 Version 4.0) can be seen below.
Southwire’s SAG10 Version 3.10 was designed to run on the Windows® XP operating system. Many users have also been able to successfully install SAG10 Version 3.10 on the Windows 7 operating system.
To allow SAG10 Version 3.10 to run on Windows 7, please refer to the procedures outlined in Running SAG10 Version 3.10 on Windows 7. The files referenced in the guide are Flashl0b.ocx and msstdfmt.dll.
Windows 7 support for SAG10 Version 3.10 is not available beyond the documentation provided on this support page.
The 2012 edition of the NESC included changes that affect the loading tables in SAG10 Version 3.10. An explanation of those changes can be found in SAG10 Version 3.10 and 2012 NESC Tension Limit Changes. Please see the 2012 NESC Loading Tables for the loading tables referenced in that document.
Old Appendices:
Appendix H – Stringing Sag Calculations
Appendix J – Inclined Span Sag Example
Appendix L2 – Galloping Ellipses Clearance Update
Appendix P – Examples for AFL-ADSS Cables
Appendix V – Theory of Compressive Stress in Aluminum of ACSR
Appendix W – Effects of Tangent Support Stiffness on Sags at High Temperature
SAG10 Version 3.10 has undergone a number of changes in the form of patches. SAG10 Version 3.10.10, the final patch of Version 3.10, includes all of the below fixes:
v3.10.10
- ACSR/AW conductors have their own charts
- Error related to carryover of offset clipping tension is corrected
- Bug with re-opening the program in metric mode has been partly corrected
- Bug related to incorrect metric weight for twisted pair (TP) conductors has been corrected
v3.10.7
- Fix for inconsistency in ACSR Twisted Pair conductor calculations
v3.10.6
- 3M ACCR is now available as a conductor selection
- ACSR/TW conductors are able to calculate aluminum compression
- Updated data and codewords for all diameter equivalent ACSR/TW conductors
- Aluminum compression calculation fix for ACSR and ACSR/AW conductors with 12/7 stranding
- Results page shows if aluminum compression is calculated and the value that was used
v3.10.5
- Fix for inconsistency in Stringing Module calculations for Twisted Pair Conductors
v3.10.4
- Fix for metric stringing calculations for ACSR/TW
- Codename change for SCACAR in the ACSR database: SCACAR codenames correspond to their sizes
v3.10.3
- Can now enter a custom OPGW with no aluminum or aluminum alloy strands
- Can now enter a negative coefficient of thermal expansion for ADSS cables
v3.10.2
- Fix for calculations of ice loading for ACSR/TP Conductors
v3.10.l
- New license definitions for the End User License Agreement (EULA)
- Error related to metric stringing tables is corrected
- Fix for reading in custom loading tables greater than 22 lines in length
*Windows is a registered trademark of Microsoft Corporation in the United States and other countries.
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